Shipping policy
ETERIO Shipping Policy
Processing Time:
Orders are typically processed within 1-2 business days. During busy seasons or promotional periods, processing may take up to 3-4 days.
Shipping Methods & Delivery Times:
- Standard Shipping: Estimated delivery in 5-10 business days.
- Expedited Shipping: Estimated delivery in 2-3 business days.
- Overnight Shipping: Delivery by the next business day (where available).
Note: Delivery times may vary depending on your location and carrier schedules.
Shipping Charges
Domestic (U.S.) Shipping
- Orders over $200: Free standard shipping nationwide.
- Orders between $50–$199.99: Flat shipping fee of $9.90.
- Orders under $50: Flat shipping fee of $6.90.
- Expedited and Overnight Shipping: Available at an additional cost, automatically calculated at checkout based on delivery address and package weight.
International Shipping
- Orders over $300: Free standard international shipping.
- Orders under $300: Flat international shipping fee of $29.90.
- Delivery Times: Typically 7–14 business days, depending on destination and customs clearance.
- Customs & Duties: International customers are responsible for any import duties, taxes, or fees required by their country’s customs authorities.
Shipping Destinations:
- Domestic Shipping: All 50 U.S. states + territories (this will use your $6.90–$9.90 flat rates).
- International Shipping: Global destinations (Canada, Mexico, Europe, Asia, etc.) using your $29.90 flat rate and free over $300 option.
Order Tracking:
Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery progress.
Missing or Delayed Packages:
If your package is delayed or missing, please contact our customer support at info@eterio.us, and we'll assist you promptly.
Address Accuracy:
Please ensure your shipping address is correct at checkout. We are not responsible for delays or lost items due to incorrect addresses provided by the customer.